FAQ -

Frequently Asked Questions (FAQ)

Ordering

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Enter your shipping and payment details, review your order, and submit it. You’ll receive an email confirmation once your order is successfully placed.

Q: Can I make changes to my order after it’s placed?
A: Orders are processed quickly, but if you need to make a change, please contact us as soon as possible at contact@gyanotoy.com. We’ll do our best to accommodate your request if the order hasn’t shipped.

Q: What payment methods do you accept?
A: We accept various payment methods, including UPI, major credit/debit cards (Visa, MasterCard), and others as shown at checkout.

Shipping

Q: How long does shipping take?
A: Standard shipping within India typically takes 3-7 business days. Express shipping options are also available at checkout. International shipping times vary by destination; please refer to our Shipping Policy for details.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with tracking information. You can track your order through the link provided or on our website under “Track My Order.”

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders over. Some exclusions may apply. Please see our Shipping Policy for more details.

Returns and Refunds

Q: What is your return policy?
A: We accept returns on most items within 7 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Please refer to our Return & Refund Policy for full details.

Q: How do I initiate a return?
A: To start a return, please contact us at contact@gyanotoy.com with your order number and the reason for the return. We’ll provide instructions on how to send the item(s) back to us.

Q: When will I receive my refund?
A: Once your return is received and inspected, we will process your refund to the original payment method within [X days]. You’ll receive an email confirmation when your refund has been issued.

Product Information

Q: Do you offer product warranties?
A: Yes, some of our products come with a manufacturer’s warranty. Please check the product description or contact us for warranty information on specific items.

Q: Are your products eco-friendly?
A: We are committed to sustainability and offer a range of eco-friendly products. Being a wooden toys they are inherently eco friendly

Account and Privacy

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping details, and enjoy a faster checkout experience.

Q: How do you protect my personal information?
A: We take your privacy seriously and use SSL encryption to protect your personal information. Please refer to our Privacy Policy for more details on how we handle your data.

Q: How do I reset my password?
A: To reset your password, go to the login page, click on “Forgot Password,” and follow the instructions. You’ll receive an email with a link to reset your password.

Promotions and Discounts

Q: How do I use a discount code?
A: Enter your discount code at checkout in the “Promo Code” field, then click “Apply.” The discount will be reflected in your order total.

Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order unless otherwise specified.